/* ============ 浮动机器人按钮 ============ */
.floating-agent {
    position: fixed !important;
    right: 20px !important;
    bottom: 80px !important;
    width: 52px !important;
    height: 52px !important;
    z-index: 9999 !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    cursor: pointer !important;
    border-radius: 50% !important;
    background: #fff !important;
    box-shadow: 0 4px 20px rgba(0,0,0,0.18) !important;
    transition: transform 0.2s ease, box-shadow 0.2s ease !important;
}
.floating-agent:hover {
    transform: scale(1.08) !important;
    box-shadow: 0 6px 28px rgba(0,0,0,0.25) !important;
}
.floating-agent.hidden {
    display: none !important;
}
.floating-robot-img {
    width: 44px !important;
    height: 44px !important;
    object-fit: contain !important;
    border-radius: 50% !important;
}

/* ============ 聊天面板整体 ============ */
.agent-chat-panel {
    position: fixed !important;
    bottom: 80px !important;
    right: 20px !important;
    width: 360px !important;
    height: 440px !important;
    background: #fff !important;
    border-radius: 16px !important;
    overflow: hidden !important;
    display: none !important;
    flex-direction: column !important;
    box-shadow: 0 8px 40px rgba(0,0,0,0.18) !important;
    z-index: 9998 !important;
}
.agent-chat-panel.active {
    display: flex !important;
    animation: chatbotSlideIn 0.25s ease !important;
}
@keyframes chatbotSlideIn {
    from { opacity: 0; transform: translateY(12px); }
    to { opacity: 1; transform: translateY(0); }
}

/* ============ 聊天主体区域 ============ */
.chat-body {
    flex: 1 !important;
    min-height: 0 !important;
    display: flex !important;
    flex-direction: column !important;
    overflow: hidden !important;
    padding: 0 !important;
}

/* ============ 聊天头部 ============ */
.chat-header {
    display: flex !important;
    align-items: center !important;
    justify-content: space-between !important;
    padding: 10px 14px !important;
    background: linear-gradient(135deg, #1e3a8a, #3b82f6) !important;
    color: #fff !important;
    flex-shrink: 0 !important;
}
.chat-header-info {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    min-width: 0 !important;
}
.chat-avatar {
    width: 32px !important;
    height: 32px !important;
    border-radius: 50% !important;
    overflow: hidden !important;
    background: rgba(255,255,255,0.2) !important;
    flex-shrink: 0 !important;
}
.chat-robot-img {
    width: 100% !important;
    height: 100% !important;
    object-fit: contain !important;
}
.chat-title {
    font-size: 14px !important;
    font-weight: 600 !important;
}
.chat-header-right {
    display: flex !important;
    align-items: center !important;
    gap: 6px !important;
}
.chat-close {
    background: rgba(255,255,255,0.15) !important;
    border: none !important;
    color: #fff !important;
    width: 28px !important;
    height: 28px !important;
    border-radius: 50% !important;
    cursor: pointer !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    font-size: 13px !important;
}
.chat-close:hover {
    background: rgba(255,255,255,0.3) !important;
}
.chat-back-btn {
    background: none !important;
    border: none !important;
    color: #fff !important;
    font-size: 16px !important;
    cursor: pointer !important;
    padding: 0 4px !important;
}
.online-count-badge {
    font-size: 11px !important;
    background: rgba(255,255,255,0.2) !important;
    padding: 2px 8px !important;
    border-radius: 10px !important;
}

/* ============ 员工选择视图 ============ */
.employee-select-view {
    flex: 1 !important;
    overflow-y: auto !important;
    padding: 12px !important;
}
.employee-list {
    display: flex !important;
    flex-direction: column !important;
    gap: 8px !important;
}
.loading-state {
    text-align: center !important;
    color: #999 !important;
    padding: 40px 0 !important;
    font-size: 13px !important;
}

/* ============ 消息区域 ============ */
.chat-messages-view {
    flex: 1 !important;
    overflow-y: auto !important;
    padding: 10px 12px !important;
    background: #f8fafc !important;
}
.messages-container {
    display: flex !important;
    flex-direction: column !important;
    gap: 10px !important;
}
.chat-message {
    display: flex !important;
    gap: 8px !important;
    max-width: 88% !important;
    animation: msgIn 0.2s ease !important;
}
.chat-message.user {
    align-self: flex-end !important;
    flex-direction: row-reverse !important;
}
.chat-message.bot {
    align-self: flex-start !important;
}
@keyframes msgIn {
    from { opacity: 0; transform: translateY(6px); }
    to { opacity: 1; transform: translateY(0); }
}
.chat-message-avatar {
    width: 30px !important;
    height: 30px !important;
    border-radius: 50% !important;
    flex-shrink: 0 !important;
    object-fit: contain !important;
    background: #e2e8f0 !important;
}
.message-content {
    padding: 8px 12px !important;
    border-radius: 14px !important;
    font-size: 13px !important;
    line-height: 1.5 !important;
    word-break: break-word !important;
}
.chat-message.user .message-content {
    background: #3b82f6 !important;
    color: #fff !important;
    border-bottom-right-radius: 4px !important;
}
.chat-message.bot .message-content {
    background: #fff !important;
    color: #1e293b !important;
    border: 1px solid #e2e8f0 !important;
    border-bottom-left-radius: 4px !important;
}

/* ============ 输入框区域 ============ */
.chat-footer {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    padding: 8px 12px !important;
    border-top: 1px solid #e5e7eb !important;
    background: #fff !important;
    flex-shrink: 0 !important;
}
.chat-footer input {
    flex: 1 !important;
    border: 1px solid #e5e7eb !important;
    border-radius: 20px !important;
    padding: 8px 14px !important;
    font-size: 13px !important;
    outline: none !important;
    background: #f1f5f9 !important;
}
.chat-footer input:focus {
    border-color: #3b82f6 !important;
    background: #fff !important;
}
.chat-footer button {
    width: 34px !important;
    height: 34px !important;
    border-radius: 50% !important;
    border: none !important;
    background: #3b82f6 !important;
    color: #fff !important;
    cursor: pointer !important;
    display: flex !important;
    align-items: center !important;
    justify-content: center !important;
    font-size: 13px !important;
    flex-shrink: 0 !important;
}
.chat-footer button:hover {
    background: #2563eb !important;
}
.chat-footer button:disabled {
    background: #94a3b8 !important;
    cursor: not-allowed !important;
}

/* ============ 打字指示器 ============ */
.typing-indicator {
    display: flex !important;
    align-items: center !important;
    gap: 8px !important;
    padding: 4px 0 !important;
}
.typing-content {
    display: flex !important;
    gap: 4px !important;
    padding: 10px 14px !important;
    background: #fff !important;
    border: 1px solid #e2e8f0 !important;
    border-radius: 14px !important;
    border-bottom-left-radius: 4px !important;
}
.typing-dot {
    width: 6px !important;
    height: 6px !important;
    border-radius: 50% !important;
    background: #94a3b8 !important;
    animation: dotBounce 1.4s infinite ease-in-out both !important;
}
.typing-dot:nth-child(1) { animation-delay: -0.32s !important; }
.typing-dot:nth-child(2) { animation-delay: -0.16s !important; }
@keyframes dotBounce {
    0%, 80%, 100% { transform: scale(0.6); }
    40% { transform: scale(1); }
}